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Refund & Cancellation Policy

Last updated: August 30, 2026

1. Overview

At MorviQR ("MorviQR"), we strive to deliver the highest quality 3D digital photo album platform and studio management services. This policy outlines our terms regarding subscription cancellations, refund eligibility, and payment adjustments.

2. Refund Eligibility & Guarantee

7-Day Guarantee: If you purchase a new paid subscription plan or top-up credit pass and encounter technical issues or service dissatisfaction, you may request a refund within 7 days of the transaction date, provided the purchased QR album credits have not been fully consumed.

3. Non-Refundable Items

The following circumstances are not eligible for a refund:

  • Single Album Passes or subscription quotas that have already been fully assigned to generated digital flipbooks.
  • Requests submitted after 7 days from the transaction date.
  • Custom branding or bespoke design services delivered to completion.

4. How to Request a Refund

To initiate a refund or cancellation request, please submit a ticket in our Support Hub or email our billing team directly:

Approved refunds are processed back to the original payment method within 5 to 7 business days.

5. Contact Support

For any questions or clarification regarding your account billing, reach out to our team anytime.